Use promo code LOVEANDLIGHT for FREE standard shipping Canada Wide!

Our next ZENCHIES MASKS restock date will be Saturday, May 30th at 10am CDT!

Hey Europe & USA! Zenchies has gone international. Use promocode FREESHIP100 for free shipping on orders over $100!

Help

Shipping

Zenchies Covid-19 update regarding shipping:

  • Your Zenchies order will still be shipped 2-7 days after your order has been placed. We always ship out orders as promptly as possible!
  • Generally speaking, delivery times within Canada are 2-10 business days- HOWEVER, there has been some delays with Canada Post; this is unfortunatley out of our control. You WILL receive your order, just be patient! ♡
  • FREE standard shipping Canada Wide with our promo code: LOVEANDLIGHT doesn’t include tracking information, if you wish to purchase a tracking number, please do so at checkout!

Where we ship
Zenchies currently ships to Canada, the U.S., and Europe. Free local pick-up in Winnipeg is now an option at checkout!

Customs, Duties and Taxes
International packages shipping to locations outside of Canada may be subject to customs, duties and taxes as your order passes through customs. These charges are determined by the destination country, the shipment value and the contents of the shipment.

Customs, import duties, and taxes outside of Canada are the buyer’s responsibility and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to purchases. Please be aware that you may be required to pay applicable customs, duties and taxes before or upon delivery of your shipment.

Estimated Delivery Times
Zenchies will ship generally within 2-7 days after your order is placed. Delivery times provided are estimated and are not guaranteed. An email confirmation is sent when your order is on its way. Orders shipped within Canada are handled by Canada Post.

Shipping in Canada can take up to 10 business days however due to circumstances out of our control, processing times can be longer. We appreciate your patience! We may not notify you in the case of a processing delay caused by unexpected circumstances beyond our control, as we will be processing your order as quickly as possible.

Once you receive your shipment confirmation email, arrival times typically range from the following:

Canada
Standard shipping: 2-10 business days
Express shipping: 1-3 business days

United States
Standard shipping: 7-14 business days

Europe
Standard shipping: 7 days – 1 month, depending on delays in your country

Order Tracking
Tracking is available at an additional cost. Standard shipping rates don’t include this fee. Tracking is only provided on orders where ‘Tracking number’ is selected. Tracking is not provided on ‘Standard’ shipping options. If your order includes tracking, we will email you the tracking number.

Contact us for any questions.