Shop our semi-annual seasonal SALE! Save now on past top-sellers!

Spend $100, get $20 off! Promo code: 20OFF | Free shipping on all orders! Offers expire January 31st.

New! Shop Zenchies latest collection, LUXE DRY today! Limited quantities available.

Help

Shipping

SERVICE IMPACT RELATED TO COVID-19

Your order will be promptly completed 2-7 days after your order has been placed. Our timely completion policies remain the same, however due to the global pandemic and increased shipping volumes with mail and parcel delivery; expect shipping delays.

WHERE WE SHIP

Zenchies currently ships to:

  • Canada
  • The United States
  • Europe

LOCAL PICK-UP: WINNIPEG, MB

Free local pick-up is available in Winnipeg, Manitoba at Bob and Page. If you chose this option at checkout, further instructions regarding pickup will be sent in an email. Please note that the salon is temporarily closed due to recent restrictions, and management will only be there within a reduced hour schedule.

ESTIMATED DELIVERY TIMES

Zenchies will ship generally within 2-7 days after your order is placed. Delivery times provided are estimated and are not guaranteed. An email confirmation is sent when your order is on its way. Orders shipped within Canada are handled by Canada Post.

Shipping in Canada can take up to 10 business days however due to circumstances out of our control, processing times can be longer. We appreciate your patience! We may not notify you in the case of a processing delay caused by unexpected circumstances beyond our control, as we will be processing your order as quickly as possible.

Once you receive your shipment confirmation email, arrival times typically range from the following:

CANADA

Standard shipping: 2-10 business days
Standard shipping with tracking: 2-10 business days
Express shipping: 1-3 business days

UNITED STATES

Standard shipping: 7-14 business days
Standard shipping with tracking: 7-14 business days

EUROPE

Standard shipping: 7 days – 1 month. Transit times vary for each country.
Standard shipping with tracking:  7 days – 1 month. Transit times vary for each country.

ORDER TRACKING

Tracking is available at an additional cost. Standard shipping DOES NOT include this fee. Tracking is only provided on orders where ‘Tracking number’ is selected. If your order includes tracking, an email will be sent with the tracking number.

Note:  Standard shipping options do not come with tracking in order to provide our customers a less expensive shipping option!

CUSTOMS, DUTIES, & TAXES

International packages shipping to locations outside of Canada may be subject to customs, duties and taxes as your order passes through customs. These charges are determined by the destination country, the shipment value and the contents of the shipment.

Customs, import duties, and taxes outside of Canada are the buyer’s responsibility and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to purchases. Please be aware that you may be required to pay applicable customs, duties and taxes before or upon delivery of your shipment.

Contact us for any questions.