Q: How do I wash/clean my Zenchie?

A: All Zenchies & Masks are recommend to be washed gently by hand. For safe keeping store in a custom Zenchies Linen Pouch.

Products such as our Silk Collection have special care instructions. Please read each product description for more details.


Q: How many custom Zenchies Linen Pouches does my order come with?

A: Each Zenchie order includes (1) 5″ x 7″ linen pouch. We have the option to purchase additional pouches as needed for $2.99!

*One pouch is included per order, not per items in your order!


Q: Why is the colour of my scrunchie slightly different on my screen than it is in person?

A: We do our best to represent the colour of our scrunchies accurately! However screen resolution, contrast and brightness differs from one screen to the next.


Q: Can promo codes be applied to e-gift cards?

A: No, unless the sale states that it is an e-gift card sale.